Refund Policy for Semico.lk

Last Updated: 2024/09/19

At Semico.lk, powered by Semicolans Pvt Ltd, we strive to provide high-quality products and a positive shopping experience. If you are not satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

Refunds may be requested under the following circumstances:

• Defective or Damaged Products: If the item you received is defective or damaged, you may request a refund or replacement.
• Incorrect Items: If you receive an item that is not what you ordered, you may request a refund.
• Change of Mind: Depending on the vendor's policy, some items may be eligible for a refund if returned within [insert number of days] days of receipt, unused and in original packaging.

2. Refund Process

To initiate a refund, please follow these steps:

1. Contact Customer Support: Email us at info@semico.lk with your order number and details of the issue.
2. Provide Evidence: Attach photos of the defective or incorrect item if applicable.
3. Return the Item: If approved, we will provide you with instructions for returning the item.

3. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).

4. Processing Refunds

Once we receive the returned item, we will process your refund within [insert number of days] business days. Refunds will be issued to the original payment method used during purchase.

5. Exceptions

Certain items may not be eligible for a refund, including:

• Personalized or customized products.
• Digital downloads or services once accessed.
• Items marked as non-returnable at the time of purchase.

6. Vendor Policies

Each vendor on Semico.lk may have their own refund and return policies. We recommend checking the specific vendor’s policy on their product page before making a purchase.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page, and your continued use of the site after changes indicates your acceptance of the new terms.

8. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Email: info@semico.lk
Phone: 0094757035587
Address: No. 405, Main Street, Kaduruwela, Polonnaruwa, Sri Lanka