Return Policy for Semico.lk

Last Updated: 2024/09/19

At Semico.lk, powered by Semicolans Pvt Ltd, we aim to ensure your satisfaction with every purchase. If you need to return an item, please follow the guidelines outlined in this Return Policy.

1. Eligibility for Returns

You may return items under the following conditions:

• Defective or Damaged Products: If the item you received is defective or damaged upon arrival.
• Incorrect Items: If you receive an item that does not match your order.
• Change of Mind: Depending on the vendor's policy, items may be eligible for return within [insert number of days] days of receipt, provided they are unused and in their original packaging.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Support: Email us at info@semico.lk with your order number and the reason for the return.
2. Provide Evidence: Attach photos of the defective or incorrect item if applicable.
3. Receive Return Instructions: If your return is approved, we will provide instructions for returning the item.

3. Return Shipping

• Customers may be responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
• We recommend using a trackable shipping service or purchasing shipping insurance for returns valued over a certain amount to ensure the item is returned safely.

4. Processing Returns

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return. If approved, we will process your return within [insert number of days] business days and issue a refund to the original payment method.

5. Exceptions

Certain items may not be eligible for return, including:

• Personalized or customized products.
• Digital downloads or services once accessed.
• Items marked as non-returnable at the time of purchase.

6. Vendor Policies

Each vendor on Semico.lk may have their own return policies. We recommend checking the specific vendor’s policy on their product page before making a purchase.

7. Changes to This Policy

We may update this Return Policy from time to time. Changes will be posted on this page, and your continued use of the site after changes indicates your acceptance of the new terms.

8. Contact Us

If you have any questions or concerns regarding this Return Policy, please contact us at:

Email: info@semico.lk
Phone: 0094757035587
Address: No. 405, Main Street, Kaduruwela, Polonnaruwa, Sri Lanka